Business email writing example

To,

Kelly Ludwig

From,

Pixie Clothing

Date: 2019-09-06 

Subject: Follow up on your Pixie Clothing order

Dear Ms. Ludwig,

Thank you for your email inquiring about the Blue Pixie Jacket. I see that you have placed the order on 2019-08-14. I am truly sorry that we won’t be able to fulfill our promise of delivering the jacket you have purchased at this current time. There has been an error on our part, we took the order without checking our inventory of the jacket first. We had not realized at the time that we had gone through all of our inventory, we sincerely apologize.

We will still be able to make the delivery, however, it will take us about two weeks to refill our stock and be able to mail the jacket to you. We will be sending you the purchased item by 2019-08-30. We hope you understand and thank you so much for your continued patience.

Feel free to contact us at either pixieclothing@inquiries.com or 1-447-489-7794 if you have any further questions.

Thank you and have a wonderful day.

-Pixie Clothing